headspace
Bankstown

Staff Image

Please Note

Office hours are:

Mondays & Thursdays 9am-5pm (closed between 12-1pm).

Tuesdays & Wednesdays 10am-6pm (closed between 1-2pm).

Fridays 9am-4pm (closed between 12-1pm).

We are closed over the weekend.

About

headspace  Bankstown provides  information, support and services to young people aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as employment support. Simply phone or email to arrange an online appointment with one of our staff.

Centre update 23/03/2020: The health & wellbeing of young people and their families is our top priority. In response to COVID-19 and minimising person-to-person contact, we have officially taken our headspace centre online. We are available during our business hours through telephone, emailing and video-based platforms. Check our contact section to get in touch with us or call our temporary mobile; 0429 978 840.

Please Note

Office hours are:

Mondays & Thursdays 9am-5pm (closed between 12-1pm).

Tuesdays & Wednesdays 10am-6pm (closed between 1-2pm).

Fridays 9am-4pm (closed between 12-1pm).

We are closed over the weekend.

headspace Bankstown is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Western Sydney (South Western Sydney PHN).

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

More information

What is telehealth?

Although headspace generally provides in-person counselling support, due to COVID-19, and the current climate with physical distancing measures, to ensure we are able to still provide a service to young people, their families and friends, we have transitioned to telehealth services.

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   

Here's a short video explaining "what is telehealth?"

headspace online and phone services (telehealth)

Need support but need to stay at home due to COVID-19? headspace is still able to help! We may not be able to see you in person but we can offer you a telehealth appointment. Telehealth allows you to talk to a headspace counsellor through a phone or video call rather than seeing them in person. Learn more about telehealth > bit.ly/34kgj1p

Posted by headspace on Monday, 6 April 2020

 

To find out more about our telehealth services, such as:

  1. How to use telehealth services

  2. How to make the most of telehealth services

  3. Confidentiality

  4. Troubleshooting

  5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth

You can download our factsheet for setting up a safe space at home to talk with your counsellor.

 

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the survey here

Consent Form

If you are new to telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy

For additional information on telehealth, please visit - headspace online and phone services (telehealth)

 

If you are having any questions or concerns with using our telehealth services, please contact us:
02 9393 9669 or headspace.bankstown@flourishaustralia.org.au

Our centre is located in the 'Bankstown City Capital Centre', which is directly across from Bankstown Central Shopping Centre, next to McDonald's on Rickard Road.

Our address is Suite 1, 41-45 Rickard Road, Bankstown. We are located on the ground floor straight down the foothpath in the first photo.

If you're having a little trouble finding us, please call on 9393 9669, let reception know that you are unable to find the office and tell us your location and we can try and guide you to our office.

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The front of our building

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The front of our office

Here at headspace Bankstown, it takes a bunch of wonderful and passionate people to complete our team and help support the young people that visit our centre.

Our Team Includes:
Tom - Senior Clinical Manager headspace Services
Emely - Clinical and Operations Manager
Lucinda - Clinical Lead
Sue - Administration Officer
Reb - Administration Support Officer
Marwa - Service & Community Development Officer
Emma - Senior Youth Access Clinician
Linda - Senior Youth Access Clinician
Shannon - Youth Access Clinician
Jolene - Alcohol & Drug Clinician
Ali - Alcohol & Drug Clinician

Youth Reference Group

Private Practitioners (PP):
Maria - Registered Psychologist
Dom - Registered Psychologist
Irene - Registered Psychologist
Wajma - Clinical Psychologist
Samar - Registered Psychologist 
Christine - Registered Psychologist
Sandy - Dietitian 

Doctors:
Dr. Kiely - GP
Dr Rachel - GP
Dr. Josey - Psychiatrist

Contributing Consortium Members:

William - Employment Consultant
Kelly - Sexual Assault Counsellor
Noleen - Alcohol & Drug Clinician
Loretta - Carer Advocate
Katie - Youth Legal Advisor
Belinda - Mental Health Nurse
Jennifer - Education & Employment Consultant


 

As part of headspace Bankstown, we have contributing partners who support our centre by providing other services that young people may access alongside our services.

We would like to acknowledge and thank our contributing partners:

  • Salvation Army (headFYRST)
  • South West Sydney Local Health District (SWS LHD)
  • Black Dog Institute
  • One Door Mental Health
  • Canterbury Bankstown City Council
  • Lifeline Macarthur
  • Dokotela
  • ACON
  • Mission Australia
  • Catholic Care - Direct Employment
  • WISE Employment 

Young People

If you are a young person and wish to see someone at headspace Bankstown, you are welcome to email, call or drop in during our business hours to discuss your options.

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Bankstown, you are welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments.

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Bankstown, please complete our Service Provider Referral Form. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Bankstown's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Bankstown will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.bankstown@flourishaustralia.org.au or fax (02) 8367 5124.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: (02) 9393 9669. 

Please note: headspace Bankstown does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
- Mental Health Line 1800 011 511

  • Did you know that at headspace Bankstown we have youth friendly General Practitioners (GP)?
    Our GPs here are Dr. Kiely Kim and Dr. Rachel Kalman. Please call (02) 9393 9669 to confirm availability if you would like to book an appointment. 

    For more information about getting help from a GP, please visit here.

  • Our office is accredited with AGPAL
  • We use bulk-billing arrangements here through Medicare so when you visit and use our services, it will not cost you anything and you will not be out of pocket
  • We have clinicians and psychologists here who speak Arabic, Turkish and Vietnamese. 
  • We use Translating and Interpreting Services (TIS) for all other languages
  • Our building has wheelchair access and wheelchair parking available at the back of the building (access through Sir Joseph Banks Street)

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    Reception

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    Waiting Area

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    Waiting Area

headspace Bankstown provides youth mental health services to schools and the community in the Bankstown and Canterbury local area.
The Service & Community Development Officer is able to provide the following:

- Attend a mental health event and hold a stall
- Provide educational workshops on mental health topics
- Presentations about our service and referral pathways
- Promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Bankstown

The services provided have a health promotion and education focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our  SCD-Request-Form.pdf for any of the above services and return it to headspace.bankstown@flourishaustralia.org.au

For more information, please contact the Service & Community Development Officer at headspace Bankstown:
E: headspace.bankstown@flourishaustralia.org.au
P: (02) 9393 9669

To keep up to date with our upcoming events, photos and other happenings at our centre, please follow and like us on Facebook!

We're also on Instagram and you can follow us by searching for @headspace.bankstown

Do you have any praise, suggestions and feedback about headspace Bankstown's services or centre?

We'd love to hear your ideas about headspace Bankstown.

You can do this by filling out a quick survey below. It is private and confidential so you don’t have to leave your details, however, if you would like to receive a response from from us, please leave your contact details in the last section of the survey.

This is a way for you to have your say about headspace Bankstown.

Access our Praise, Suggestion & Feedback survey here.

medicare card

Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.

This fact sheet and road map explain why young people may need their own Medicare card, and which option and pathway to take for getting their own Medicare card that will suit their needs under difference circumstances.

Click here to learn more