What is an Access Key?

An Access Key is a document that describes a space and how to access it. They may be used for events to describe features of the venue. In this instance, we have written an Access Key for our headspace centre in Hawthorn. We hope this Access Key helps everyone feel confident to access our centre. We also hope that by having an Access Key, it signifies we take inclusion seriously and encourage people to get in touch about any access concerns.

Access Keys are particularly helpful for people with Autism because it helps alleviate the anxiety associated with going somewhere new. They are useful for people who use wheelchairs because it describes the best way to get to and move around a space.

Access Keys acknowledge that not all spaces are 100% accessible. By sharing this information about what is and what isn’t accessible, young people with a disability have more agency and control over if and how they participate.

If you have any questions at all, or if there are other ways we can improve accessibility for you, please get in touch. By either calling us on (03) 9006 6500 or emailing enquiries@headspacehawthorn.org.au

Access Key in Word form 

Access Key in PDF form 

Easy Read version

We also have Access Keys available in Easy Read format. 

Easy Read format uses plain language, short sentences and tells people exactly what they need to know. This version of our Access Key is in large, spaces print without colour. 

Easy Read documents may be helpful for people who are not familiar with English, have low literacy or dyslexia. Easy Read versions are also helpful for people with low vision who may use online document reading programs. 

Access Key - Easy Read - Word 

Access Key - Easy Read - PDF 

If you have any questions or feedback about your access requirements, please get in touch: 

Phone  (03) 9006 6500 

Email enquiries@headspacehawthorn.org.au  

headspace Hawthorn provides mental health support and counselling to young people aged 12-25, and their family, friends and carers. 

We provide one-on-one counselling, group therapy programs, family therapy and mental health promotion and education.

We have a number of services available including:

• Youth-friendly doctors (GPs)
• Psychologists
• Counsellors
• Drug and alcohol worker
• Family therapist
• Relationship counsellor
• Group programs
• And more!

Most of our services are free, and we will ensure that your privacy and confidentiality is maintained and respected. 

To access our services, please call us on (03) 9006 6500, fill out an online form or email us at headspace.enquiries@accesshc.org.au to speak with one of our family team members.

At headspace Hawthorn, we have youth-friendly doctors who can assist you with a range of health-related issues. 

Our doctors take the time to listen to you. Dr Yok Lee and Dr Mey Wong offer long appointments to get to know you and understand your concerns. 

Appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video.

What can our doctors help with?

• General health checks
• Physical health
• Sexual health
• Counselling and support
• Women's health
• Men's health
• Gender diverse health
• Acupuncture

To book an appointment, call headspace Hawthorn on (03) 9006 6500 or fill out a registration form and our reception team will contact you to make an appointment.

We know that it can be overwhelming when using a new service for the first time. We have provided some information so you know what to expect in your first appointment.

In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in-person, on the phone or by video. 

At the first visit, you will:

• Complete a brief survey
• Talk to a headspace worker
• Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
• Talk about goals you might want to work on

We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities. 

If you would like to read more about our service and the above topics, please click on the links below:

• Welcome Booklet for young people
• Welcome Booklet for family and friends
• Rights and responsibilities

After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Hawthorn, or another local organisation.

If you have any questions, concerns or would like more information, please reach out to us by calling headspace Hawthorn on (03) 9006 6500 or email headpace.enquiries@accesshc.org.au.

We know that life can be unpredictable, and you may need to reschedule an appointment. If you cannot make your appointment, it is important that you let us know as soon as possible.

For all appointments at headspace Hawthorn, we require a minimum of 48 hours' notice for counselling appointments. 

We do not charge fees for missed appointments and would like to keep it that way. Please help us do this by letting us know when you can't attend! 

You can read our Appointment Cancellation Policy here. 

headspace Hawthorn partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops. 

If you'd like to get headspace Hawthorn to come and give a presentation or workshop - please see more information here and fill out the community engagement request form here 

If you're interested in having us come and run at stall at your event, fill out this form here 

Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event 

Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6500

Body image was ranked the second highest area of concern for young people in Victoria in the Mission Australia Youth Survey Report 2020. 39.2% of young people surveyed indicated as being either 'extremely concerned' or 'very concerned' about body image. 

We know the media and what young people consume, particularly on social media has a major role to play in body dissatisfaction.  

This resource was created to give suggestions of Instagram accounts to follow, books to read, podcasts to listen to and heaps more to promote positive body image and self-love. 

BODY POSITIVE CONTENT RECOMMENDATIONS RESOURCE 

If you need to speak to someone about your body image concerns you can contact the following: 

eheadspace: 1800 650 890 

Butterfly: 1800 334 673 

Eating Disorders Victoria: 1300 550 236

Are there any employment opportunities with headspace Hawthorn?

Any employment opportunities at headspace Hawthorn will be advertised on our lead agency's website and on headspace National's website. 

Is there a volunteer program at headspace Hawthorn?

headspace Hawthorn provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).

The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services. 

YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.

How do I get involved?

Recruitment for the headspace Hawthorn Youth Advisory Group is currently closed. Keep an eye on our social media for updates on YAG recruitment. Follow us on Facebook here and Instagram at headspace_hawthorn. 

Can I do a placement with headspace Hawthorn?

We offer a small number of placements that are organised directly with our partner university. Unfortunately we cannot accommodate placement requests from other students.

Can I do work experience or an internship with headspace Hawthorn?

Unfortunately we do not currently offer internships or work experience opportunities at this time. 

Who can I contact for more information?

Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can send us an email.

What should I expect at my first appointment?

When you first come to headspace Hawthorn you will be greeted by our friendly staff. If you have a Medicare card or the number, bring it along with you. You will then be asked to use an iPad to give us some details about your wellbeing. After this, you'll sit down with one of our intake workers who will work with you to develop a plan that suits your needs.

How much does it cost? 

Headspace Hawthorn is a free service.  

Should longer term support be required, fee options can be negotiated. Please advise if you have a concession or Centrelink card. We have EFTPOS facilities.

Some of our programs are covered under Medicare. To apply for a Medicare card, please click on this link 

 What if I can't get a Medicare card? 

headspace Hawthorn offers free counselling that does not require a Medicare card

How do I get to headspace Hawthorn?

We are located above the Hawthorn Arts Centre at  Level 1, 360 Burwood Road, Hawthorn just near the corner of Glenferrie and Burwood Roads. Glenferrie train station is 200 meters away on Glenferrie Road. Tram stop 73 for the number 16 tram is only 50 meters away on Burwood Road. There is 2 hour parking available behind headspace on Kent Street. 

Is there disability access at headspace Hawthorn?

We have automatic doors and a lift for wheelchair accessibility. If you require any assistance at all, please call us on (03) 9006 6500, a staff member would be happy to come down and greet you.

Are there any resources or helpful information I can download?

headspace has a resource library full of factsheets for young people here.

headspace Hawthorn also has a downloadable wallet card with local numbers and information available here.

General resources 

Minus 18 https://www.minus18.org.au/ 

IDAHOBIT May 17 https://www.idahobit.org.au/index.

Youth LGBTQIA+ resource for the Inner East http://iellen.org.au/wp-content/uploads/2019/10/YOUTH-LGBTQI-RESOURCE-Final-as-of-30.10.pdf 

Victorian Pride Centre (opening late 2020) https://pridecentre.org.au/ 

Hobbies and fitness 

Fearless Movement Co https://www.fearlessmovementco.com/ 

Alternative Women’s Fitness https://alternativewomensfitness.com.au/  

Youth Queer Theatre https://www.merrihealth.org.au/services/young-adults/queer-youth-theatre/

Queer book list https://www.readings.com.au/collection/lgbtqia-books-for-teens 

Book list with trans/non binrary characters https://www.epicreads.com/blog/ya-books-with-trans-characters

Queer spotify playlist https://open.spotify.com/playlist/6xn38YPcBZ0s1j4k1SB69H?si=XJTwwTq9S2SnEjCPtzFFhQ 

Health services

Zoe Belle Gender Clinic http://zbgc.org.au/

Queerspace Youth https://thedrum.ds.org.au/program/queerspaceyouth/ 

Thorne Harbour Alcohol & Drug service https://thorneharbour.org/lgbti-health/alcohol-and-other-drug-services-aod/youth/ 

EQUINOX Gender Diverse Health Centre https://equinox.org.au/ 

Monash Health Gender Clinic https://monashhealth.org/services/gender-clinic/ 

Mind Equality Centre counselling https://www.mindaustralia.org.au/mind-equality-centre 

Peer support groups 

YGender - peer social support group https://www.ygender.org.au/  

Thorne Harbour peer led workshops https://thorneharbour.org/lgbti-health/peer-workshops/

Health Resources 

Tran Hub Resource Centre https://www.transhub.org.au/ 

Queer Health Collabs https://www.facebook.com/queerhealthcollabs/  

Transgender Victoria https://transgendervictoria.com/ 

Support services 

Switchboard Victoria http://www.switchboard.org.au/ 

Q Life support https://qlife.org.au/ 

eheadspace https://headspace.org.au/eheadspace/ 

Other resources 

Fitted for Work - support when seeking employment  http://fittedforwork.org/transgender-program/  

Proud to Play - LGBTQIA inclusion in sport http://www.proud2play.org.au/ 

Finding your community by headspace  https://headspace.org.au/blog/finding-your-own-lgbtiqa-community/

Articles

By members of the FreeZa Committee at Boroondara Youth Services 

https://sites.google.com/view/spacereviews/articles/idahobit-2020 

By a member of the Youth Advisory Group at headspace Hawthorn 

https://headspace.org.au/headspace-centres/hawthorn/new-blog-post-4/ 

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Making a donation is easy

To make a donation simply click on the link to go through to the headspace Hawthorn Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.

How will your donation support young people in our community?

Our goal is to increase the number of young people seeking help early by:

• Improving the mental health literacy of young people and their supports
• Raise awareness about headspace Hawthorn and its range of services
• Mobilise local young people to take action to reduce the stigma associated with mental health

Are you considering running a fundraising event for headspace Hawthorn?

If your school, club or workplace are interested in running a fundraising event for headspace Hawthorn then we would like to hear from you.

For more information and for fundraising support please contact us on 9006 6500 or email us!

At headspace Hawthorn, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.

Please let us know your thoughts about your experience at headspace Hawthorn. You can give your feedback anonymously if you wish!

You can provide feedback by completing a short survey here. Your feedback will inform us what we are doing well, and where we can improve.