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Please Note

Important update to our centre:

The health and wellbeing of young people and their families is our top priority. In response to COVID-19 and minimising in-person contact, we have transitioned our headspace services online. We are available during our business hours via phone, email and video-based platforms. Please check our contact section to get in touch with us.

Hours -
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 8:00pm
Friday: 9:00am - 5:00pm


headspace Parramatta  provides information, support and services to young people, aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as work support. 

Young people aged 12-25 you do not require a formal referral. Simply phone, email or show up in person to arrange an appointment with one of our staff.  

Bookings are required for appointments after 5pm on weekdays.

Please Note

Important update to our centre:

The health and wellbeing of young people and their families is our top priority. In response to COVID-19 and minimising in-person contact, we have transitioned our headspace services online. We are available during our business hours via phone, email and video-based platforms. Please check our contact section to get in touch with us.

Hours -
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 8:00pm
Friday: 9:00am - 5:00pm

headspace Parramatta is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Sydney PHN (Wentwest Ltd).


Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Parramatta

Employer: Flourish Australia

Seeking experienced GPs to join our existing team for an immediate start!


About headspace:

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 years old. This service is designed to make it as easy as possible for a young person and their family to get the help they need for problems affecting their wellbeing. This covers four core areas: mental health, physical health, work and study support, and alcohol and other drug services. 

Working at a headspace centre gives GPs an opportunity to: – improve the lives of young people as part of an interesting and innovative team; – provide a full range of health services, with an emphasis on managing mental health problems; – be part of a supportive, multidisciplinary team; and – develop confidence and increased skills in working with young people.


Other benefits include:

  • Focus on evidence-based practice; from assessment to appropriate prescribing
  • Potential access to a range of supports including supervision and professional development
  • Modern fully computerised facilitates with full reception and admin support
  • Competitive remuneration with a 100% of MBS billings
  • Part-time positions are welcomed

What we are looking for:

  • An interest in mental health (particularly early intervention)
  • A desire to make a difference in the lives of young people
  • To provide a full range of health services including sexual and reproductive health, chronic health management and general health checks
  • Be Vocationally Registered and eligible to apply for a Medicare Provider number
  • No DWS, or GPs with Medicare moratorium restrictions. 
  • GPs with an active interest in teaching and training will be highly regarded

What we can offer: 

  • AGPPAL accredited  practice                                                                 
  • Newly built, modern facilities 
  • A multi-disciplinary team focus with support from onsite Allied Health Practitioners and the receptionist
  • Flexible working hours with few limits while you build your practice
  • Full administration support including reception, appointment bookings & billing
  • Fully computerised medical software with IT support. Training provided on-site
  • Fully managed case co-ordination along with regular multi-disciplinary case review
  • Accredited GP Registrar training practice

About the Opportunity:

We are seeking youth-focused General Practitioners (fully registered), with an interest in youth mental health, to join headspace services at two established centers in Parramatta (NSW) & Bankstown (NSW).

You will have access to flexible working arrangements and be fully supported by a team consisting of Clinical Lead, Practice Administrator, Intake Team, and Admin and Reception staff.



For more information contact:

Name: Tom Traae - Senior Clinical Manager headspace Services
Phone: 0408 401 343
Email: Tom.Traae@flourishaustralia.org.au

Employer: Flourish Australia

Join the team at headspace Parramatta and/or headspace Castle Hill!

Following provides an understanding of headspace, its culture and what is required to be part of the team. 


About Us:

headspace works from an early intervention framework with young people who have mental health issues or emerging issues. We deliver four core services which includes general health, mental health support, vocational services, and alcohol and other drug services.

headspace offers a busy and supportive team environment. As a contracted practitioner, you receive referrals from the headspace team and we will perform almost all the Medicare and admin work for you! As a contracted practitioner you will be part of our very supportive team of clinicians and professionals.  


About You:

  • Degree in Psychology, Social Work, Nursing, Occupational Therapy, Counselling.
  • Full AHPRA registration (General or Clinical) or relevant registration.
  • 2+ years of Post Graduate experience
  • Proven recent clinical experience and competence undertaking biopsychosocial assessments, risk assessments and providing focused psychological strategies
  • Experience within Mental Health.
  • Eligible for Medicare Provider number
  • National Police Check
  • Working with Children Check
  • Sound knowledge of the impact of mental illness on young people and the ability to provide a positive impact on the wellbeing of patients in a youth-friendly manner
  • Excellent clinical and communication skills
  • Ability to work in a team environment and be flexible in your work schedule


About the Role:

  • Working with personality, mood anxiety and substance abuse disorders using evidence-based treatment strategies.
  • Participation in clinical decisions about treatment planning, assessment, risk management and working with other treatment services.
  • The primary objective of the position is to provide high-level clinical services to a broad range of individuals presenting with a variety of psychological difficulties and disorders.


About the Pay:

We offer an hourly rate that is highly competitive, despite being a bulk billing service which we achieve by only charging you a small percentage of your earnings for room hire and admin support. Feel free to contact us if you have any questions and/or would like to discuss further.


About Applying:

If you are interested in being part of a multidisciplinary team where you feel valued, challenged and know that you are making a difference on a daily basis in each patient’s outcome then we encourage you to submit your cover letter and resume. Please include your availability with your application.


For more information contact:

Name: Tom Traae - Senior Clinical Manager headspace Services
Phone: 0408 401 343
Email: Tom.Traae@flourishaustralia.org.au

Employer: Flourish Australia

headspace is an exciting initiative funded by the Primary Health Network designed to improve health and wellbeing outcomes for young people (12 – 25 years). Using an early intervention approach, headspace utilises a “wrap-around” service model specifically to meet the needs of young people at risk of developing mental illness, substance use disorders or other issues. 


headspace Parramatta/Castle Hill is made possible through the collaboration and contribution of a range of local service providers, led by Flourish Australia forming the headspace Parramatta/ Castle Hill Consortium. The Consortium provides expertise, support and advice to support the strategic operation of headspace Parramatta/ Castle Hill. 


The Independent Chairperson will provide leadership to the Consortium, ensuring members work effectively together to best achieve the mission of headspace Parramatta/ Castle Hill. 


Mission and Objectives 

The mission of headspace Parramatta/ Castle Hill is to improve young people’s mental, social and emotional wellbeing through the provision of high quality, integrated services when and where they are needed. 


headspace Parramatta/ Castle Hill does this by: 

  • offering a range of integrated comprehensive services across four core platforms: primary health, mental health, drug & alcohol services and educational/vocational support 
  • assisting young people to reconnect to their family / carer / friends and community 
  • undertaking health promotion activities that increase community awareness of the headspace Centres and an understanding of mental health with the aim of encouraging help seeking behaviour in young people 
  • engaging in community development initiatives that challenge the stigma of mental illness, encourage social inclusion and promote the well-being of young people 
  • supporting the development of a more youth-friendly and mental health proficient workforce 
  • undertaking advocacy to address issues affecting young people and effect service sector reform 
  • underpinning our work with a commitment to youth participation – supporting young people to actively contribute to the development, implementation and evaluation of programs which affect their well-being 



Location: headspace Parramatta/Castle Hill


Employment Status: This is a voluntary position, supported by Flourish Australia as lead agency of the headspace Parramatta/ Castle Hill consortium. 


Commitment: The Consortium meets bimonthly on a Wednesday for 2 hours from 10.30am to 12pm. There may be occasions where this is more frequent.  Reading of information and consultation around agenda and minutes will be required between meetings. 


Remuneration: Nil. 

Tenure: 2 years


Organisational Relationships and Support: 

This position is accountable to the Chief Executive of Flourish Australia, Lead Agency for headspace Parramatta/Castle Hill.



The duties and responsibilities of the Chairperson include: 

  • presiding at meetings of the Consortium and ensuring that business is conducted efficiently and that meetings are conducted properly including formation of sub-committee structure when required 
  • supporting members of the Consortium to understand and discharge their roles, responsibilities and accountabilities and to build skills and capabilities necessary for the Consortium to fulfil its obligations 
  • encouraging and enabling participation by all members of the Consortium including ensuring Consortium workload is shared between all members 
  • ensuring meetings focus on the strategic and advisory role as defined in the Terms of Reference 
  • ensuring that there is an effective process for identifying and managing conflicts of interest 
  • ensuring that members operate in an ethically, environmentally and socially responsible fashion 
  • Represent headspace Parramatta/ Castle Hill as required 


Skills (Selection Criteria): 

  • Demonstrable leadership experience 
  • Experience as a Chairperson in a range of different roles 
  • Sound knowledge of governance requirements and processes 
  • A collaborative style of decision making 
  • Effective communications skills 
  • Knowledge of community-based organisations 
  • Demonstrated interest in the health and wellbeing of young people 
  • Independence – not currently employed by Flourish Australia. 

For more information contact:

Name: Tom Traae - Senior Clinical Manager headspace Services
Phone: 0408 401 343
Email: Tom.Traae@flourishaustralia.org.au

More information

What is telehealth?

Although headspace generally provides in-person counselling support, due to COVID-19, and the current climate with physical distancing measures, to ensure we are able to still provide a service to young people, their families and friends, we have transitioned to telehealth services.

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   

Here's a short video explaining "what is telehealth?"



To find out more about our telehealth services, such as:

  1. How to use telehealth services

  2. How to make the most of telehealth services

  3. Confidentiality

  4. Troubleshooting

  5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the survey here.

Consent Form

If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy

For additional information on telehealth, please visit - headspace online and phone services (telehealth)

Rights & Responsibilities

Please download the Rights & Responsibilities Flyer


If you are having any questions or concerns with using our Telehealth services, please contact us:
1300 737 616 or headspace.parramatta@flourishaustralia.org.au

Young People
If you are a young person and wish to see someone at headspace Parramatta, you are welcome to email, call or drop in during our business hours to discuss your options. Please provide your contact details such as your email and phone number.

Please find more information in our Information Pack

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Parramatta, you are welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.

Please find more information in our Information for Friends & Family Flyer

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Parramatta, please complete our Service Provider Referral Form. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Parramatta's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Parramatta will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.parramatta@flourishaustralia.org.au or Fax 02 8331 6056  

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: 1300 737 616 

Please note: headspace Parramatta does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)

Our centre is located on 2 Wentworth Street, Parramatta, 2150 (entry via Parkes Street).

The centre is located close to Parramatta Train Station (a 4 minute walk) and is also wheelchair accessible. Alternatively there is a secure paid parking lot on Wentworth street. 

Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services. Please note that the toilet within our centre is gender neutral.

Screen Shot 2020 09 25 at 2.43.37 pm

Front view of our Parkes Street entrance

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Street View of our centre

Here at headspace Parramatta, it takes wonderful and passionate people to complete our team and help support the young people that visit our centre.

Our Team Includes:
Rachelle - Acting Clinical & Operations Manager
Lily - Administration Support Officer
Fardowsa - Senior Youth Access Clinician
Donald - Senior Youth Access Clinician
Karina - Senior Youth Access Clinician
Andrea - Senior Youth Access Clinician
Seamus - Youth Access Clinician
Jennie - Service & Community Development Officer

Dr. Oen - Psychiatrist
Dr. Rachel - GP
Dr. Ada - GP

Contributing Consortium Members:
Anastasia - AOD & Mental Health Clinician
Ali - AOD & Mental Health Clinician
Ian - Carer Advocate

Private Practitioners:
Mary - Registered Psychologist
Kristen - Registered Psychologist
Naiha - Registered Psychologist
Tony - Registered Psychologist
Susan - Dietician

A key part of headspace Parramatta is our consortium support. These partnerships broaden young people’s access to arrange of services.

Our valued consortium partners are as follows:


An initiative of the headspace Parramatta Youth Advisory Committee.

headspace Parramatta provides free youth mental health services to community and local schools in the local Parramatta area.
The Service & Community Development Officer is able to provide the following:

- Attend a mental health event and hold an interactive information stall
- Provide educational workshops on mental health topics
- Presentations about our service and referral pathways
- Promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Parramatta

The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our S&CD Request Form for any of the above services and return it to headspace.parramatta@flourishaustralia.org.au

For more information, please contact the Service & Community Development Officer at headspace Parramatta:
E: headspace.parramatta@flourishaustralia.org.au

T: 1300 737 616

Due to the current COVID-19 circumstances, all requests will have to be fulfilled through online platforms.