headspace Onkaparinga help young people aged 12-25 going through a tough time. All of our services are FREE .
We also have a youth-friendly, female doctor based at the centre every Thursday. Download our brochure.
If you are a GP, please complete a mental health treatment plan and fax to 8186 8699.
To learn more about how we work, see the More Information links below, or download our Program Brochure
headspace Onkaparinga's services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 9:00am - 5:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Onkaparinga is operated by Sonder. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Adelaide (Adelaide PHN).
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
In response to COVID-19, we are adjusting our service delivery at headspace to incorporate video and phone counselling (Telehealth).
What is telehealth?
Telehealth allows you to talk to a headspace clinician, privately through a phone or video call rather than seeing them in person. The headspace clinician will listen and help you with strategies to get through tough times. You will be able to see, hear and talk to your clinician, exactly as if you were talking to them in person.
headspace uses systems that meet recommended standards to protect the privacy and security of Telehealth appointments and are in accordance with the Australian Privacy Act and Australian Privacy Principles.
Why is headspace offering Telehealth?
We’ve taken this step to ensure the safety of young people, their family and friends, and staff working in our headspace Centres due to COVID-19.
How does an appointment via Telehealth work?
A telehealth appointment is just like a normal appointment; only you will be seeing and speaking to your clinician on a phone or computer/smartphone screen. Your worker will already have relevant information about you to support your telehealth session.
If you are unsure about using telehealth you can also have a family member, carer or friend with you if you wish with the consent of your clinician. You will sit in front of a computer or smart device and you'll be able to see yourself and your clinician on our Telehealth platform screen.
At the time of your video Telehealth session, your device will ring and the connection is made with your clinician and the sessions begins. The clinician will speak with you about your needs the same as if you were in the face-to-face consultation.
What equipment do I need for my appointment?
You’ll need a laptop, tablet or mobile and internet connection for online video appointments. If you prefer chatting over the phone, then just a mobile or landline is required. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays.
Please ensure your device is plugged in or at least has enough charge for the duration of the required appointment.
It is important for you to use a secure internet connection rather than public/free Wi-Fi. This will provide greater security reducing the risk of unauthorized access to your session
What is required of me?
- You will need to inform us of your location (address) at the start of each telehealth session.
- You will need to inform us if anyone else if as home (we will record this on your file so we can contact someone else at your home in an emergency).
- Try to ensure any interruptions are minimised. Where possible, you will need to be in a quiet and private room. If you can’t find a space inside, maybe try your backyard. If you’re comfortable, let your family know you are on a call and ask for some space. If this feels too much, please let your clinician know so that they can support you to figure out how best to manage this. Please inform your clinician if the privacy or confidentiality of the room is compromised/breached at any stage of the appointment.
- Other devices which could interrupt the telehealth session should be muted/switched off.
- You are not permitted to record the Telehealth appointment without advance written permission of headspace.
- It is important to be on time for your Telehealth appointment. If you need to cancel or change your appointment, you must notify us in advance by phone.
- During video Telehealth appointments, look at the video camera on your monitor/smart device so you have good eye contact with your clinician.
- Speak clearly so your voice can be picked up by the microphone.
- If you have a question or want more information during the appointment, just ask your clinician.
- If you are not an adult, we need the permission of your parent or legal guardian (and their contact information) for you to participate in Telehealth appointments.
What will happen if the audio/video technology fails?
There may be delays or lags in video Telehealth on occasions due to failures of the video platform and internet connection.
When we commence Telehealth appointments, we will develop a Safety Plan with you. This plan includes a phone number where you can be reached. We need this information to restart the session or to reschedule it, in the event of technical problems.
Your Safety Plan will include at least one emergency contact and crisis supports for you, in the event of a crisis situation.
If the video Telehealth connection drops out, your Worker will contact you on your personal phone number to continue the session.
If you do not answer, we will contact your nominated parent/guardian/support person via phone as a safety measure.
If we have serious concerns for your welfare, we will consider whether we need to involve emergency or crisis services to check in and support you.
What are the benefits of a Telehealth appointment?
Telehealth appointments allow for a reduced waiting time to see our service. It also means you don't have to travel to our service and can engage in physical distancing and stay at home, self-isolating. Telehealth assists us to better look after you ‘remotely’ in what we realise can be a difficult time for many.
What are the risks of a Telehealth appointment?
A phone or video consultation may not be exactly the same, and may not be as complete as a face-to-face service. You could also run into some technical problems that affect phone/video sessions on occasions. headspace uses systems that meet recommended standards to protect the privacy and security of Telehealth visits and are in accordance with the Australian Privacy Act and Australian Privacy Principles. Any internet based service carries an inherent risk from unauthorised access. The security measures in place mitigate this risk, but it does exist.
What costs are involved?
Calls via phone will be free unless we inform you otherwise. A typical ‘data’ cost to you for a video Telehealth session will be approximately 1 GB per 60 minutes.
Please ensure you have enough data on your device or desktop for a video Telehealth based session to be conducted for the duration of the required appointment. If this will cause difficulties for you please let your worker know.
If you do not have enough data for a video Telehealth session, will be provided with the option of a phone based appointment or a face to face appointment.
Telehealth sounds strange, what if I'm not comfortable with it?
For some people, it can be strange at first, however your Worker will help you feel comfortable and become familiar with the process. Phone and video services can be a positive experience, as people may feel less self-conscious. If you’re not comfortable, let your clinician know. Once they understand your challenges they’re much better placed to address them and support you to access sessions in a way that works for you. This could include a follow up face-to-face visit, a Telephone appointment (without video) or trying a second video Telehealth visit after some problem solving or adjustments to suit you.
You may change your mind and stop using Telehealth appointments at any time. This will not make any difference to your right to ask for and receive alternative health care services from headspace.
What about confidentiality and privacy?
We will not record or store Telehealth appointments.
Your rights to confidentiality and privacy will always respected. headspace will not disclose your private information unless we have your consent to do so, or are authorised or required to by law.
If we have concerns there is a risk to the safety of you or others, we will need to act on this, and this may involves sharing your details with others.
If you have any concerns about our policies and procedures relating to Telehealth or would like to lodge a complaint or concern you may do so at any stage by contacting us at headspace Onkaparinga on (08) 8186 8600 or firstname.lastname@example.org
If you have any questions or concerns about using Telehealth, please contact us at headspace Onkaparinga on (08) 8186 8600 or email@example.com
The latest medical information is changing on a daily basis. If you suspect you are at risk, or would simply like to understand COVID-19 more, please visit the Department of Health’s website health.gov.au
When should I get help?
If you ever feel unable to cope because of overwhelming or intense emotions, or if you have any thoughts of harming yourself, then ask for help immediately.
National 24/7 crisis services
Lifeline: 13 11 14 or lifeline.org.au
Suicide Call Back Service: 1300 659 467 or suicidecallbackservice.org.au
beyondblue: 1300 224 636 or beyondblue.org.au
Additional youth support services
headspace: visit headspace.org.au to find your nearest centre or call headspace on 1800 650 890
Kids Helpline: 1800 55 1800 or kidshelpline.com.au
SANE Australia: 1800 187 263 or sane.org
Talk with a trusted adult, such as a parent, teacher, school counsellor or find out if there is a headspace centre near you.
Speak to your local doctor or General Practitioner (GP) and help make a plan for your recovery. Or you can search for a health service and GP on healthdirect.
Once you've decided to start coming to headspace, there are a few steps that we take to get you into our service and help you as best we can.
Once we have a referral, or have had a chat with you or a loved one, we might offer you an Access Appointment. This usually happens within a few weeks, and the session goes for 60-90 minutes. In this session one of our workers will have a chat with you about whats going on, and explain what types of things we can help with. It’s okay to feel nervous about getting help for the first time, so it can be helpful to bring along a family member or friend. After you've had an Access Appointment, we might start booking you in for regular appointments with a mental health worker.
If we get a referral for you, or if we have a chat in the Access Appointment, and we feel like we aren't the right service for you, we will work with you to find a different service. headspace work best for people with mild-moderate needs, but if you need other help we can work with our partnering organisations and other local services to get you started somewhere else. We understand that it might be frustrating to be bounced between places, but we want to find you a good fit!
Some services may require a Medicare card, but these are all bulk billed, which means no cost to you! If you don’t have a Medicare card, go to Medicare Australia or we can help you with this when you come into the centre.
To learn more details about how we work, see the flyers below:
We are located right next to the beach which is really nice! Our office is on the ground floor of an apartment complex, with parking right out the front on Beach Road. There is also 3 Hour FREE parking at the rear of the building, off Witton Road.
For information about how to get to us via public transport, go to Adelaide Metro. We’ve listed the closest bus routes for your convenience below.
All of our doors are wide enough to fit standard wheelchairs or frames, and our front desk has a lower section for people who use wheelchairs. Our doors aren't automatic, but our staff are always close by to hold doors open!
Our bathroom is wheelchair accessible, gender neutral, and single-occupant.
If you have any questions about our centres accessibility, please ask us on 8186 8600, or email firstname.lastname@example.org
Are you aged 16-25 and experiencing mental health issues which are impacting on your life significantly?
emerge can help.
The emerge program is located at headspace Edinburgh North and headspace Onkaparinga and is designed to be a ‘step up’ service from headspace for young people who require extra levels of support and care.
emerge offers professional counselling and support to young people aged 16-25 who are experiencing the following mental health conditions:
- Severe Anxiety
- Severe Depression
- Eating Disorders
- Borderline Personality Disorder
- Bipolar Disorder
What to expect as part of the emerge service
Our centre is designed to support young people and their family members/friends, and we always aim to be welcoming, friendly and supportive.
When you first come to our centre, you will be greeted by one of our friendly receptionists. You will then be asked to use an iPad to give us some details about your overall wellbeing, so we can offer you the best support possible.
After this, you will meet one of our workers, who will help you develop a care plan that works for you.
How to get involved
To learn more about the emerge program, visit their website: http://sonder.net.au/emerge/
Or download the following information:
headspace Onkaparinga have links with other local services, so that we can help young people access different kinds of care to meet their needs.
Uniting Communities - Streetlink Youth Health Service, Drug and Alcohol Service
headspace Onkaparinga's lead agency is Sonder , who provide our centre with the following services:
Close the Gap (CTG) - Aboriginal and Torres Strait Islander health and well being
Emerge - Complex Care team for 16 -25 year olds. See Emerge tab above
To find out more about these different services, please call headspace Onkaparinga on 8186 8600 or email us on email@example.com
headspace Onkaparinga is committed to youth participation. There are various ways in which young people can get involved in headspace Onkaparinga:
headspace Onkaparinga Youth Reference Group (YRG)
The YRG is a diverse team of young people aged between 17 and 25 years old that attend and coordinate events, and provide consultation and guidance to headspace Onkaparinga to maintain the centre's youth focus. Currently all positions are filled, however the fastest way to find out when we are recruiting is to follow us on social media! Find us on Facebook and Instagram to keep an eye out
headspace Onkaparinga Family and Friends Reference Group (FaFRG)
The FaFRG are a team of all - aged people, who have helped support a young person with their mental health. They can be parents, siblings, family, close friends, or anyone else! Their role is to help our centre learn to support young people's diverse backgrounds and family situations, and guide us on what it feels like to help someone with their mental health.
The aims of both of our volunteer groups are to:
- Reduce the stigma surrounding mental health
- Encourage early help seeking
- Improve mental health literacy
- Improve the knowledge of where to access youth specific information and resources of services headspace offer to young people, family and friends, carers, professionals and academics working in the youth and health sector
- Promote early recognition of mental health issues among teachers, family and friends and support staff
- Create partnerships with local organisations and members of the community
- Create conversation locally
- Strengthen the headspace brand
At headspace Onkaparinga we are constantly looking for ways in which we can improve our services. If you have you any compliments, complaints and/or suggestions about our services, then our team would like to hear from you.
You can fill out an online feedback form, or give us a call on 8186 8600 and ask to speak to the Centre Manager.
Community Engagement and Resources
headspace Onkaparinga actively participates in the community to promote positive mental health. If you would like us to come along to your event, workshop or donate headspace resources to your organisation, please complete this form and allow a minimum of two weeks to process your request. Our Youth Reference Group reviews all community engagement and resource requests.
If you have questions about what might be possible, please call us on 8186 8600 and ask to speak with a Community Engagement Worker
We understand that students are keen to know more about headspace Onkaparinga and the services we offer. We are able to answer questions about our service and how it supports young people with mental health. However if your assignment is more general than this, for example "What is depression", please use the following resources before you contact us for an interview.
If you are still wanting information on headspace and our approach to mental health, please give us a call on 8186 8600 and ask to speak with our Community Engagement Worker, or send your questions to firstname.lastname@example.org
Important notes to students:
- Interview questions must be based ONLY on headspace services
- Interviews are open to all Secondary, Tafe and University students
- We cannot participate in last minute requests, so please ensure you allow a few weeks to process your request
- Pending your interview questions and topics, from time-to-time we may recommend one of our organisation partners for you to interview in place of headspace Onkaparinga
- Due to time and resource constraints, we cannot respond to all interview requests