• Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed


headspace - Providing FREE confidential health services for young people aged 12 - 25 across Mackay region.

headspace is an inclusive service and does not discriminate regardless of age, race, cultural background, religion, sexual orientation, gender or disability. 

headspace  is about making sure young people have the best support, information, and services for their health and wellbeing including physical health, mental health, drug and alcohol issues, employment and education support.

Call us on (07) 4898 2200, drop-in to Level 2, 123 Victoria St during our opening hours, Monday to Friday from 8.30am - 5.00pm or ask your GP for a referral to headspace  Mackay. 



  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Mackay is operated by Northern Australia Primary Health Limited. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Northern Queensland Primary Health Network (NQPHN).


Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Mackay

If you are seeking versatility and personal growth in your next role, then come and join the multidisciplinary team at NAPHL headspace Mackay.

We offer:

  • Exposure to a diverse client portfolio
  • The opportunity to work with a multidisciplinary team
  • Relocation Assistance for the right candidate
  • The opportunity to access headspace resources and provide direct clinical mental health care to headspace clients
  • Generous salary packaging options available
  • Discount private health insurance
  • Access to the organisations Travel Club
  • Professional Development opportunities

You will have a unique connection to like-minded professionals in a multi-disciplinary team both locally and through virtual teams in other locations.


  • Current registration with the registration body of the specific discipline that meets the requirement for working in Queensland.
  • Outstanding Clinical skills in working with young people and their families/carers with mental health issues.
  • Experienced in the provision of psychological assessments, cognitive assessments, mental health assessments, psycho education and short-term interventions to young people.
  • Possess a Medicare Provider Number or able to acquire as soon as possible and maintain eligibility to provide headspace services.
  • Experience and solid knowledge of the National Standards for Mental Health Services.
  • Ability to work confidentially and productively with a high level of tact and diplomacy.
  • Demonstrated high level of interpersonal and communication skills (written and verbal), problem solving and negotiation skills.
  • Ability to work flexible hours.
  • Ability to work well within a team environment, and to develop and maintain professional relationships with other service providers and within the team.

How to apply:

Applications should consist of a cover letter and CV, outlining previous experience with specific reference to the essential and desirable knowledge criteria as outlined above. Please email your application to adminmackay@naphl.com.au



For more information contact:

Name: Northern Australia Primary Health Limited
Phone: (07) 4898 2700
Email: adminmackay@naphl.com.au

headspace Mackay - Volunteer

  • Volunteer positions available within headspace Mackay's Youth Reference Group (YRG) - young people aged 14-25
  • Volunteer positions available within headspace Mackay's Friends and Family Group - Adults 25+


For more information contact:

Name: headspace Mackay
Phone: 4898 2200
Email: MKYheadspace@naphl.com.au

More information

The staff at headspace Mackay are youth health professionals who can help you deal with your concerns in a confidential, non-judgemental environment.

Jason - Centre Manager

Sonia - Clinical Lead

Madonna - Project Manager

Carmen - Business Manager

Administration Team

Megan - Clinical Administration Support Officer

Natasha - Clinical Receptionist

Liana - Clinical Receptionist

Youth and Community Engagement

Ricky - Youth Worker

Shane - Community Engagement and Youth Worker

Youth Access Team

Carla - Youth Access Clinician

Amy - Youth Access Clinician


Kathryn - Mental Health Clinician (TERN Program)

Janice - Mental Health Clinician (TERN Program)

Craig - Mental Health Clinician

Janelle - Mental Health Clinician

Ajshe - Mental Health Clinician


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How do I refer a young person to headspace?

Self-referral or without formal referral

If you are aged 12 - 25 years, you can make a referral by contacting us on 07 4898 2200 and making an appointment with our intake team.

Family, Carers & Friends

Family, carers and friends are welcome to refer on behalf of a young person with their consent. You can do this by contacting us on 07 4898 2200. 

Service Providers & Schools

If you are wanting to refer a young person and have their consent, please complete our Service Provider and Schools Referral Form and fax to 07 4898 2299.

General Practitioners

Please complete our General Practitioner (GP) Referral Form and fax to 07 4898 2299.

If you are aged 12 - 25 there is no wrong way to access headspace Mackay. You can call the centre to make an appointment, drop in during business hours or talk to your Doctor about a referral. 

Business Hours:
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 5:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm
Closed on Weekends and Public Holidays

If you're not able to phone us, or if you don't feel comfortable, you can email MKYheadspace@naphl.com.au with your contact details and a headspace Mackay team member will get back to you either by phone or email. You can also contact eheadspace, a free online and phone support service for young people, on 1800 650 890 or visit eheadspace.org.au to have a confidential chat online.

Accessing headspace Mackay is free with a valid Medicare card. If you don't have a Medicare card and think you may be eligible, you can apply for one on the Human Services page - https://www.humanservices.gov.au/individuals/services/medicare/medicare-card 


If you are in crisis please contact emergency services:

24hr Mental Health Care (Qld health) - 1300 642 255

Suicide Support Service - 1800 859 585

Suicide Call Back Service - 1300 659 467

Kids Help Line - 1800 55 1800

Lifeline Australia - 13 11 14



Each local headspace centre is led by a lead agency and advised by a Consortium which is made up of a diverse range of local youth service providers that collaborate with the centre on the integrated delivery of care for young people.

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headspace Community Network Mackay - Friends and Family Group

Promoting good mental health and wellbeing of young people in the Mackay region.

The headspace Community Network (hCN) consists of a group of very dedicated community volunteers passionate about improving social and emotional wellbeing outcomes for our local youth. 

Are you aged 26 and above and want to get involved as a volunteer?

By getting involved you will:

  • Have the opportunity to have your say and direct youth mental health services in Mackay
  • Develop new skills, meet new people
  • Meet and work within the community and be passionate about youth mental health 
  • Make a difference to youth mental health in your community
  • This is your chance to "BE THE CHANGE"


headspace Community Network Flyer3

headspace Mackay is privileged to have the invaluable support from our community. If you are interested in joining headspace Community Network please feel free to contact Jason on 4898 2200 or email MKYheadspace@naphl.com.au and request an application form. 




Are you aged between 14 and 25 and live in Mackay or surrounds? Do you have something to say about health, mental health, and drug and alcohol issues?

We want you to apply if: 

  • You feel passionate about and are interested in mental health issues and;
  • You have had lived experience of mental health issues, know someone who has/had mental health issues; or
  • You have a friend or family member who has/had a mental illness or drug addition

To be fully representative of our local youth, the voices of Indigenous young people, young people from different cultural backgrounds, young people from rural and remote areas, gay, lesbian, bisexual and transgender young people and young people who have been homeless are encouraged to apply.

By getting involved you will:

  • Have the opportunity to have your say and influence youth mental health services in Mackay
  • Develop new skills, meet new people
  • Meet and work with other young people who are passionate about mental health
  • Make a difference to youth mental health in your community

How do I get involved?

Contact Shane, Carla or Ricky on 4898 2200 or email MKYheadspace@naphl.com.au and request an application form. 

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headspace Mackay has a number of groups that provide a safe and friendly space for you to get to meet new friends, develop skills, and generally have fun! No fees involved!

 Social Groups:

  • Gotcha Girls - for young people who identify as female aged 12-25, Dates/Times tbd, contact Misha or Amy for more information.


  • Rainbow Alliance Group - for young people aged 15-25 who identify as gay, lesbian, bi-sexual, intersex, transgender or questioning their sexual or gender orientation, Dates/Times tbd, contact Ricky, Kathryn, Jason or Carla for more information.


To find out more about these groups, contact headspace Mackay on 07 4898 2200.