Our Staff

headspace Gladstone is staffed by a dedicated team of health professionals who are passionate about making sure the support we provide is youth friendly. Our headspace team consists of core staff, the Youth Reference Group, consortium members, and private practitioners.  

Centre Manager

Kerry

Clinical Lead

Nickie

Administration 

Tanya

Care Coordinators

Mick & Kiara

Mental Health Clinicians

Stephannie & Effy

Early Careers Graduate

Liam

Youth and Community Engagement 

Ebony

  Consortium Partners

 Roseberry QLD (Lead Agency), Central QLD Hospital & Health Services, Lives Lived Well, Community Solutions

headspace Gladstone is NOT a CRISIS service

If you or your young person requires immediate support, contact:

• 000 or visit the emergency department
• Lifeline 13 11 14
• Kidshelpline 1800 55 1800
• eheadspace 1800 650 890 or eheadspace.org.au
• Suicide Call Back Service 1300 659 467
• Mental Health Support 1300 642 255 

How do I make an appointment?

If you are a young person aged 12-25 enquiring about headspace Gladstone services for yourself, you do not require a referral, simply give us a call on 07 4903 1921 to make an appointment, or drop in and have a chat to one of our Reception staff.

If you are a friend, family member or carer, you can phone to book an appointment on behalf of a young person but we do request that you discuss this with the young person first to make sure they are happy to come along.

Are you wanting to refer a young person?

If you are a School Guidance Officer, Teacher, Service Provider, or work in a Government Department, you can send the referral on behalf of the young person via email to info@headspacegladstone.com.au with the young persons consent. 

Please click here for our referral form

If you are a GP, you do not need to fill in our referral form.

If you can prepare a Mental Health Treatment Plan (if indicated) and attach a brief referral letter addressed to us, that would be most appreciated.

After a young person attends we will let you know if the Mental Health Treatment Plan will be used.

You can also fax referrals to us on (07) 4803 9100.

If you are waiting for a call or an appointment, please check out some of the community resources below:

Helplines:

eheadspace - 1800 650 890 - Free confidential, over the phone or online counselling service provided by headspace that helps young people who don't feel ready to attend a headspace centre or who prefer to talk about their problems to a clinician via phone call or online support. 

Kids Helpline - 1800 551 800 - Free, confidential counselling service available any time of the day or night by phone or webchat for young people 5-25 years. 

Beyond Blue - 1300 224 636 - Free online support. Call or chat online with a counsellor at any time. Support Service is available 24/7. 

Online Forums:

Beyond Blue - The Beyond Blue forums are a supportive place to connect with people who are going through similar experiences to you. You can read other people's stories, ask for advice or share your own experience. https://forums.beyondblue.org.au/ 

Reach Out - ReachOut Forums is a supportive, save and anonymous space where people care about what's happening for you, because they've been there too. There are supports available for young people, parents and carers and schools. https://au.reachout.com/#young-people

Websites:

eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. 1800 650 890 or at Online & Phone Support.

Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au

ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com

Head to Health - Wherever you are on your mental health journey, Head to Health is here to help you find the information, resources, and services that most suit your needs. headtohealth.gov.au

Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org

The Brave Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/

Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision

Act, Belong, Commit - An online campaign and app encouraging people to promote their own mental wellbeing by being active, connecting with others and creating purpose in their life. https://www.actbelongcommit.org.au/ 

Blogs:

Personal Best - Find information, stories, tips and strategies to inspire you to achieve your all-round personal best.https://www.beyondblue.org.au/personal-best 

Apps:

BeyondNow App -  This is a safely planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning

Smiling Minds - A website and app teaching Mindfulness Meditation to young people (7-22 years), and adults https://apps.apple.com/au/app/smiling-mind/id560442518

Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8

For more tools and apps click here

Parking

Short term parking is available in front of Mindcare, and Gladstone Regional Art Gallery and Museum  Goondoon Street - we are located on Level 1 of the Mindcare building - follow the signage on the door and up the stairs into headspace reception or under the building around the back to the car park for ramp access. 

Other parking options are available behind our complex, entering off Goondoon St. If parking behind the complex, just walk up the ramp and then follow the signage through the headspace doors into reception.

Transport via Bus:

headspace Gladstone is committed to providing the best possible service to young people, their family and friends. We welcome and value your feedback so we can improve the services we provide.

Give us feedback directly:

• Online Feedback Form (this is the best way to ensure we get your feedback)
• Call: (07) 4903 1921
• Email: info@headspacegladstone.com.au with the email subject "Feedback" 
• Via the feedback box in the centre

Contact our Lead Agency:

Compliments, Complaints and Feedback can also go through our Roseberry Qld (Lead Agency) here

Family and Friends can also provide feedback to headspace National:

Family & Friends Satisfaction Survey

Thank you - we appreciate the thought and time that goes into providing all kinds of feedback.

Are you passionate about youth mental health?

Have a big idea for an event, campaign or a social group we can offer at headspace?

Are you keen to step into a volunteer role with the headspace Gladstone Youth Crew?

Then this is the crew for you!

So! What is Youth Crew?

You Crew is a diverse team of young volunteers ages between 16 and 25 years old who are passionate about youth mental health and wellbeing. 

It's a great way to connect with your community to help shape our service to better serve the community! You help create a more culturally safe and inclusive centre for you people to access. 

headspace Gladstone is a service for young people. Because of this, youth perspectives and participation are really important. Adding your voice to the mix can help create a better service for everyone. 

By getting involved you will:

• Have the opportunity to have your say and direct youth mental health services in Australia
• Develop new skills
• Meet and work with other young people who are passionate about youth mental health
• Make a difference to youth mental health

headspace will provide some training to help support you in your Youth Crew role.  

Who can apply?

• Anyone aged between 16 and 25 
• Live in the Gladstone Region
• Have experienced mental health challenges or supported someone who has. 

What is involved?

• Attending monthly catch-ups.
• Help create, plan and facilitate events.
• Create content for social media and advertising.
• Run stalls at festivals and community events. 
• Meet with us and give advice on our service, projects, programs and issues
• Undertaking training in areas that interest you within youth mental health.

By providing a variety of activities, we hope to provide the opportunity to draw on our Crew's strengths, abilities and capabilities, while also appealing to a broad range of interests. 

We want you to apply if:

• you have had your own experiences of feeling depressed, anxious or another mental health issue
• you have a friend or family member who has/or had a mental illness or drug addiction,
• you feel passionate about and are interested in mental health issues,
• The group is also keen to hear the voices of Indigenous young people, young people from different cultural backgrounds, young people from rural and remote areas, young people that identify as LGBTQIA+ or are allies and young people who have been homeless.

What if I don't have any experience? 

That's okay! If you're passionate about youth mental health and want to develop new skills, we can support you to learn.

How do I get involved?

Complete the online application here

For more information

Contact headspace  07 4903 1921

headspace Gladstone is committed to providing family inclusive services to young people and their family and friends. 

We know that family and friends often encourage the young person to seek help and play a significant role in supporting change. Family and friends are also often the first to notice a change in a young person's emotions or behaviour. 

You can read through our Family and Friends Welcome Pack here. 

There are plenty of resources available to support you and your young person through this journey. check out the resources below!

• By their side

• Self-care for family & friends

• headspace Fact Sheets 

• i'm supporting a young person

Friends and Family Reference Group

We are taking enquiries for our Friends and Family Reference Group. Our Friends and Family Reference Group is made up of diverse members who have lived experiences of supporting a young person through mental health services. The group provides strategic direction and advice to the headspace Gladstone service. This includes discussions on youth mental health and wellbeing related topics, improvements to the service and innovating on family and friends' engagements with the service. 

To find out more information or express your interest in our Family and Friends Reference Group, get in touch with our Youth Community Engagement Officer, Ebony on (07) 4903 1921 or email awareness@headspacegladstone.com.au

Our Rainbow Pack is made up of a stack of useful resources we've found from different groups and organisations to support LGBTQIA+ young people. 

It includes:

• Information on pronouns, navigating relationships, sexuality and more. 
• Stories from other LGBTQIA+ young people. 
• Info on where to go to get more information and support online or in person. 

The aim of this pack is to help you and your loved ones along young journey no matter what point you are at. 

Most importantly, we want you to know that headspace Gladstone is a safe place and we want to support you. Call us on 4903 1921 if you would like to speak to someone. We're here to help. 

Resources:

• Trans 101: Gender Identity Crash Course (from YGender and Minus18)
• What is gender identity (headspace)
• Understanding sexuality and sexual identity (headspace)
• What are pronouns and why are they important? (Minus18)
• qheadspace (headspace)

For more resources check out:

• Minus18 Articles - has various articles for you to access.
• Twenty10 - has articles for you to access and hear other people's stories. 
• ReachOut- has articles for you to access and hear other people's stories. 
• QLife - has a variety of resources and services available for you to access nationally as well as specific services available in each state and territory. 

Resources for Friends and Family:

• Families Like Mine (Beyond Blue)
• How to support someone coming out (Minus18)
• Understanding gender identity - for family and friends (headspace)
• Understanding sexuality and sexual identity - for family and friends (headspace)

Privacy and Confidentiality

Confidentiality policies can be confusing but it is also really important in developing a professional relationship with young people and this will be discussed early on during the assessment phase.

We work at the pace of the young person and involve them in all the decisions that are made. We will talk about this with them and keep them informed at all times which means that what they tell us won’t be shared with anyone else unless they say so, or if duty of care applies (see below).

We have a legal and an ethical commitment to duty of care.

• If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
• If we believe that a young person is at risk of, or has been seriously harmed by others, then we must contact the appropriate services.
• If information is subpoenaed for a legal purpose

Sometimes it’s helpful for us to talk with other agencies that the young person is involved in. If this is the case, we will ask for the client’s permission to contact them.

After each session the young person has with their headspace worker, the headspace worker will write some notes on what they have talked about. These notes are kept together in a file in a secure database or if we collect anything in hard copy it is stored in such a way that no-one else has access to it unless necessary.

If you have any questions about confidentiality, please do not hesitate to ask a headspace staff member.

Consent

headspace Gladstone is a voluntary service.

Health professionals can only carry out interventions for young people who give consent. It is therefore the young person’s decision as to whether or not they want support. Please note that this is something we will ask a young person when they attend.

We will provide the young person and their support people with enough information about the service so that they can make an informed decision about consent, confidentiality and its limits.

If under 16:

A parent or legal guardian is the appropriate person to give consent to a young person under 16 accessing our service. However in some cases these young people can consent to accessing treatment/support without parent permission. Please speak with one of our headspace team members if you would like to know more.

If over 16:

We will work with the young person to involve family and friends in ways that they are comfortable with, and that are likely to be beneficial to the young person’s mental health.

1. Is there a cost to access headspace Gladstone?

No, there is no fee associated with accessing any of our services at headspace Gladstone. 

One of the support pathways is through our Private Practitioners. This team may include: Psychologists and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHTP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Care Coordinator that you will be linked in with will help support you through this process.

2. Do I need a referral or Mental Health Treatment Plan? Can anyone refer to headspace?

No, anyone can get the referral process started for the young person. However, it is up to the young person if they wish to engage with our service.

3. What is the age group for accessing headspace services?

Our age group is 12 - 25 years

4. Where are you located?

We are located at Level 1, 147 Goondoon Street Gladstone - just upstairs in the Mindcare building opposite the Gladstone Regional Art Gallery and Museum. 

To access from Goondoon Street, walk through the headspace doors, up the stairs and through the next headspace door into reception.

To access from our back car park off Goondoon St, use the all accessibility ramp access to get to the headspace door and go through to reception. 

For wheelchair access we recommend access from the car park behind our centre off Goondoon Street.

 5. Can I choose to see only a female or male clinician?

Yes - when you talk with a headspace worker, it’s important that you feel safe and comfortable. Some people prefer to seek support from someone of the same gender, or someone who understands their cultural background. We’ll do our best to make sure this happens.

6. Can I choose to switch Clinicians?

Yes, everyone works differently so its about finding the right "fit". If you don't feel like you are making a connection with the Clinician you are seeing, please let us know and we can look at other Clinicians that will be better suited. You can either speak to your Clinician if you are comfortable or speak to your Care Coordinator or one of our Admin staff.

7. Do I need a Medicare Card?

You don't necessarily need a Medicare Card as there are different support pathways at headspace Gladstone. Some services such as GP or seeing a Private Practitioner under a Mental Health Treatment Plan require this. Your Care Coordinator will let you know if this is required for your support.

8. Is my information confidential? 

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.

• If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
• If we believe that a young person is at risk of, or has been seriously harmed by others, then we must contact the appropriate services.
• If information is subpoenaed for a legal purpose

This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

9. How can headspace help me?

headspace can help if you: 

• Are feeling down, stressed or can’t stop worrying
• Don’t feel like yourself anymore
• Can’t deal with school/uni/ work or are finding it difficult to concentrate
• Are feeling sick or worried about your health
• Have questions about, or want to cut down on alcohol or other drug use
• Want to talk about sexuality, gender identity or relationships
• Are having difficulties with your family or friends
• Have sexual health issues or want information about contraception
• Are being bullied, hurt or harassed
• Are worried about work or study or if you’re having money trouble
• Need someone to talk to
• Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.

10. What if I'm not ready for a face-to-face appointment?

The first step is making contact with headspace either by phoning, emailing, or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Care Coordinators. The Care Coordinators will then make contact with you. If you're not ready for a face-to-face appointment, eheadspace may be a good place to access support. Our Care Coordinators can discuss this with you.

11. What are the wait times like?

If a referral is made, initial contact is made by a Care Coordinator within 1 – 2 business days. The first face–to–face (intake) appointment is booked in for 1-2 weeks after referral is made.

*Please note that wait times can vary due to: complex referrals coming through that take priority, being short staffed, public holidays and other centre closures etc. We do aim to assist you as soon as we can.

12. What happens when I go to headspace?

The first time a young person comes to headspace, they will:

• Complete a registration form
• Complete a brief survey on an iPad (called a hAPI)
• See a Care Coordinator for a first face–to–face (intake) appointment (60 minutes for an average appointment but this can vary depending on the content discussed)
• Read through and sign a consent form

After the Care Coordinator has completed their assessment they will work with the young person to form a 'Care Plan' (Support Pathway). This may include appointments with various workers at headspace Gladstone, and/or other services in the community.

• The 'Care Plan' will be presented at an Intake Meeting which consist of different clinicians at the centre. This meeting is used to discuss each young person coming through to decide on what's best for the young person going forward.
• The Care Coordiniator will then make contact to advise the recommendations from the intake meeting. If the client wishes to go with a different plan, the 'Care Plan' can be altered. 
• As headspace is a voluntary service, if a young person chooses not to engage and attend appointments we will respect their decision.

The Care Plan can include: 

• Brief intervention counselling and problem solving with one of our qualified Mental Health Clinicians or Private Practitioners from a number of different teachings including: Psychology, Social Work, and Occupational Therapy.
• Early intervention and supportive counselling with one of our Care Coordinators
• Access to a GP and/or nurse for physical and mental health issues
• Vocational assistance with an Employment Specialist
• Alcohol and other Drugs Counselling
• Participation in headspace workshops and groups
• Referral to another agency best suited to the young person’s/family’s needs

At times there may be a variations to the above as we understand that every person’s presentation and story is different.

A Medicare card lets people get a range of medical services and prescriptions at a lower cost, and free care as a public patient in a public hospital.

To access some of the services at headspace Gladstone at no cost, a Medicare card may be required.

To apply for a Medicare card, go to the Services Australia website. Find out eligibility.

Did you know you can get you own Medicare card from the age of 15? For more information on this click here

If you have any questions about this process or would like further information please contact our friendly headspace Gladstone staff and they will be able to assist you further. 

For useful information on how to stay safe online check out the eSafety website. They have a host of resources for young people, and parents.

headspace Application Platform Interface (hAPI)

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation. The personal information will be recorded in a secure headspace database called headspace Application Platform Interface or hAPI. Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI  Survey on an iPad. These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people. These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals. Client's names will be removed and combined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  

If you have any questions regarding the hAPI Survey, please ask our friendly staff.