headspace Frankston is a health service for young people in Frankston and the Mornington Peninsula area. We co-locate with several other youth services and also outreach into the community.
We are an inclusive service and a safe space for all young people. We are voluntary, free and confidential. Our building is fully wheelchair accessible.
If you wish to access any of our services, please give us a call.
To learn more about headspace Frankston, click HERE!
To learn about our Youth Health Clinic, click HERE!
To request support for a young person, click HERE!
- Monday: 9:00am - 7:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 9:00am - 7:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Frankston is operated by YSAS (Youth Support and Advocacy Service). All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South East Melbourne Primary Health Network (SEMPHN).
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
If you are a young person wanting some more information about us, have a look at our Young Person Welcome Booklet HERE
If you are a family or friend supporting a young person and are wanting some more information about us, have a look at Family and Friends Welcome Booklet HERE
If you have any questions, queries or are after any more information reach out to us at firstname.lastname@example.org and we will send through some extra resources.
Are you a family member or friend of a young person at headspace Frankston?
We understand that young people's family and friends are often the first to notice that a young person might have something going on - you also have an incredibly important role in their support and recovery!
Information can be found via the links below:
More info around supporting young people can be found HERE
Helping you to help your young person can be found HERE
Self care for families and friends can be found HERE
You can also access eheadspace - for more information, you can head HERE
headspace Frankston receives a large number of requests from the community, yet we have very limited resources. Therefore, we must prioritise requests according to the areas of greatest need, staff availability, demand and fair and equitable coverage of the local community.
Priority is given to the following local organisations:
- Schools & education providers (eg. Community VCAL, university students)
- Youth organisations
- Our partner organisations
- Community organisations, charities and not-for-profits with a youth and/or mental health focus
- Family & Carer support organisations
Requests from other types of organisations will be considered on a case-by-case basis.
We are unfortunately not able to fulfil all requests. Allowing at least 8 weeks notice will increase the likelihood of us being able to fulfil your request.
Depending on what type of organisation you are, our community activities are mostly free or low cost. Some requests may incur larger fees to cover part or all of our costs due to the nature of the activity (for example, requests from commercial organisations, weekend and evening requests, specialised content etc).
Once you have submitted your form our team will review the request and aim to respond within 10 working days.
To request a presentation, please fill out the form here>> https://form.jotform.co/headspacefrankston/headspace-frankston---community-act
At headspace Frankston, and through our lead agency Youth Support + Advocacy Service (YSAS), we want to make sure that any young person that accesses our services knows their rights, understands their privacy and knows that they can make a complaint if necessary
Click on the links below to find out more:
YSAS Client Privacy Charter: click HERE
Client Rights and Responsibilities Statement: click HERE
Family and Carer Rights and Responsibilities Statement: click HERE
Feedback and Complaint Form: click HERE
If you or a young person in your life wants to seek support from headspace Frankston, this can be done in a couple of different ways!
First, you can call the headspace Frankston office on (03) 9769 6419 and talk to our reception staff who will help you out. Second, you can also complete the online form below for yourself, family member or friend.
We are a voluntary service and the young person will need to give their consent if you are seeking assistance on their behalf.
Step 1 - Complete an online form to request support
If you are seeking support for yourself, a family member or friend, click HERE
Step 2 - We will contact you
We will get in contact to discuss your request. Please be patient as this may take a few days
Step 3 – Working out the next steps
Let’s work out the best way to support you. If you don't understand something or have questions, please call us on (03) 9769 6419
Health Professional Referral Information
Health professionals are requested to send a completed referral with supporting documentation to the headspace Frankston Access Team via fax on (03) 9770 5688 or email email@example.com
The referral must be accompanied by supporting information, such as current and valid mental health treatment plan, discharge or clinical summary.
Referral as part of a hospital discharge or transition of care must be followed up with a call to the Access Duty Worker on 0428 219 451
Confirmation of receipt of referral will be facilitated by a member of the Access Team. Acceptance or alternative pathways to care will be communicated directly with the referrer.
Some things to know
Services at headspace Frankston are free and confidential.
Before the first appointment, the young person will receive a text to confirm. When they arrive at the centre, they will be asked to fill in a survey via a tablet.
Any worker met with will find out the young person’s wants and needs and help with the next steps. If you require any assistance to access our services, please let us know.
We promote family inclusive practice. Young people are encouraged to consider the involvement of a family member, friend or a significant support person as an important part of their care
Collection and use of your personal information
YSAS (including the headspace Frankston and headspace Rosebud programs) needs to collect personal information from you (such as personal, family and medical details) so we can give you quality health care, and we need your permission to collect and keep this information.
A relationship of trust and confidentiality between you and your workers is important.
In our commitment to your care, and by law, we must ensure that your information stays private.
As part of this care plan, your worker may recommend that you are referred to a health professional or program. In this case, your worker will discuss this plan with you, and get your agreement before giving any of your information to another party.
We will also not disclose any of your information (including whether or not you are a client at YSAS) to members of your family or other individuals enquiring about you, unless you agree to this.
We appreciate confidentiality is very important, but there are times when we may have to share certain information, for example if you are at risk of being harmed by yourself or others, or there is a legal requirement. If this is the case, we will endeavour to discuss and explain this with you first, before any information is given out.
You can withdraw or change your consent at any time, but this may limit the services available to you. Your worker will be able to help you with this, and explain the process to you – it’s YOUR information, so it’s YOUR choice!
Consent to collect and hold your information
I understand that I can withdraw or change my consent at any time.
I have read the information for the collection and use of my personal information and understand why my information must be collected.
Some of the participating agencies are also required to comply with the Freedom of Information Act 1982. I understand that I do not have to give information, but if I don’t this might limit the range of services available to me.
I understand that I can ask to see the information collected about me, and can ask for changes if I believe it to be wrong. I understand that I may not be given access in some cases, but I will be told why. I understand that if my information is to be used for any reason other than the above, I will be told why and given an opportunity to consent, if I agree.
headspace Frankston has a variety of health and youth workers that you can see. These include youth mental health access workers, alcohol & drug workers, a practice nurse, GPs and private practitioners including; psychologists, occupational therapists, social workers and mental health nurses.
headspace Frankston Staff
General Manager: Tracey
Centre Manager: Leisl
Clinical Manager: Sharon
Practice Manager: Kellie
Community Programs Manager: Sarah
Clinical and Team Leaders: Yolande, Jeremy, Kylie, Jen, Anjulie, Steve
Senior Access Clinicians: Jody, Dan and Phil
Access Clinicians: James, Luke, Lucy, Thishya
Counsellors: Brigid, Tim
Provisional Psychologists: Michael, Shannon, Caroline, Susie
BounceBack Recovery Clinicians: Brodie, Brigid, Sasja, Nele
BounceBack Peer Worker: Jaimie
Schools Clinician: Luke
Medical Reception and Administration: Caitlen, Maddy, Shannon, Kristy
Community Engagement and Youth Participation Officer: Bethany
Aboriginal Health Workers: Shane, Sharmila, Jody
COVID Response Team: Jeremy, Sam, Laura
AOD and Outreach Team: Andrew, Netty, Selina, Ebony, Tahana
Crime Prevention: Mark
Vocational Specialists: Erin, Sarah and Monique
Peninsula Pride Coordinator - Heather
General Practitioners - Dr Brad, Dr Steph & Dr Maria
Psychiatric Registrar – Dr Abdul
headspace Frankston is made up of a consortium of 11 local services, including:
- YSAS (Youth Support and Advocacy Service) - Lead Agency
- Peninsula Health
- Mornington Peninsula Shire Council
- Alfred Health
- Frankston City Council
- Peninsula Carer Council
- Mentis Assist
- Skills Plus
- Monash Health
We are also a signatory to the Frankston Mornington Peninsula Young People's Charter of Practice Principles.
The "front door" of headspace Frankston is our Intake Team, filled with our Access Workers. Our staff can help you figure out what is going on and put a plan together to get you the support you need, as well as organise referrals to services that are here to help you.
We also have a bulk billing GP clinic for young people not currently linked in with a GP. We have both male and female doctors, and appointments are available every day of the week.
We have many types of workers that can help support young people accessing our services, including psychologists, GP's, social workers, youth workers, Alcohol and Other Drug (AOD) workers and many others.
We also have a Psychiatric Registrar, who works with young people, and can provide secondary consultations to other workers and services.
headspace Frankston is a safe space and young people helped form our safe space guidelines. It is an expectation that everyone on site will follow these CARE principles:
Courtesy - we will try to be thoughtful in our attitude and behaviour towards each other
Access - we appreciate each other's right to participate and use the space safely (physically, mentally and emotionally)
Respect - we will be considerate of the feeling, wishes and right of other and ourselves
Equality - we will be fair, just and inclusive of all who use the space and we value diversity
Please note, we are not a crisis service - if you have immediate concerns for a young person's safety, please contact 000 or:
Beyond Blue - 1300 225 636
Lifeline - 13 11 14
Kids Helpline - 1800 55 1800
Mental Health Triage Service (Frankston and Mornington Peninsula) - 1300 792 977
Suicide Call Back Service - 1300 659 467