headspace
Bega

headpsace Bega2

Hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

About

Headspace Bega are committed to providing ongoing services to young people. Due to the evolving COVID-19 situation we will be transitioning to more flexible ways of delivering our services.

All clients will be offered online video or phone appointments (telehealth). Talk to us if you would prefer in-person appointments - we will try and work out how best to support you, but we may not be able to offer these at this time.

If you have any concerns please call us on 1800 959844 during business hours.

 

 

Hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Bega is operated by Grand Pacific Health. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Coordinare- South Eastern NSW PHN.

Services

Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual health screenings on site or links to local services. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

More information

headspace Bega operate an outpost service in Eden. The Eden office will usually have someone present on Monday, Tuesdays and Wednesdays from 9:00am- 5:00pm  however as we often work out in the community we are not always available in the office. You can arrange to speak to one of our Youth Care Coordinators who will provide general information about headspace services in Eden and help you connect with our intake clinician.

Or if you want to make a time to discuss your individual needs with us you can arrange to complete an intake by calling 1800 959 844 and booking an intake consultation. This consultation can occur over the phone or in person depending on your preference and availability.

Eden Office contact Details:

Street Address

Unit 3, 161 Imlay Street Eden, NSW 2551

Mailing Address

PO Box 513 Bega NSW 2550

Ph 02 6494 8844

Fax 02 6494 8855

 

headspace Bega operate an outpost service in Cooma. The Cooma office will usually have someone present on Tuesdays, Wednesdays and Thursdays from 8:30am- 5:00pm  however as we often work out in the community we are not always available in the office. You can arrange to speak to one of our Youth Care Coordinators who will provide general information about headspace services in Cooma and help you connect with our intake clinician.

Or if you want to make a time to discuss your individual needs with us you can arrange to complete an intake by calling 1800 959 844 and booking an intake consultation. This consultation can occur over the phone or in person depending on your preference and availability.

Cooma Office contact Details:

Street Address

61 Massie St. Cooma, NSW 2630

Mailing Address

PO Box 4 Cooma NSW 2630

Ph 02 6453 4400

Fax 02 6494 8855

 

headspace Bega operate an outpost service in Narooma from the Youth Café. headspace in Narooma offers face to face, phone or video appointments on Tuesdays, Wednesdays from 9:00am- 5:00pm  however as we often seeing people or working out in the community we are not always available in the office. You can arrange to speak to one of our team who will provide general information about headspace services in Narooma and help you connect with our intake clinician by calling our Bega hub on the numbers below to make a time.

Or if you want to make a time to discuss your individual needs with us you can arrange to complete an intake by calling 1800 959 844 and booking an intake consultation. This consultation can occur over the phone or in person depending on your preference and availability

Location: headspace in Narooma is co-located with the Youth Café

Located behind the Community Health Centre and Library on Field Street, Narooma.

Mailing Address

PO Box 513 Bega NSW 2550

Ph: 02 6494 8844 Fax 02 6494 8855

 Narooma site map

 

Want to know more about what to expect when attending headspace Bega or one of our outpost services

We have created welcome packs to introduce you to our service and direct you to where you can find further information and support:

Headspace-BEGA-welcome-pack2.pdf 

hsB-cancellation-guide2.pdf

Referral Guidelines

headspace Bega is a free, youth-friendly and confidential service for young people aged 12 – 25 years.  Lead by Grand Pacific Health, headspace Bega offers the following supports and services including: 

  • Mental Health Support
  • Drug and Alcohol Support
  • Education and Employment Support
  • Physical Health and Sexual Health

headspace Bega is a voluntary service. The young person needs to be aware of and consent to the referral and be willing to meet with a member from the headspace Bega team. As such, referral to our service cannot proceed unless consent to refer is obtained.

The headspace Bega hub also provides outpost services to Eden, Cooma and Narooma.

PLEASE NOTE:

headspace Bega is not an acute mental health/crisis service. If you have any immediate concerns regarding the safety/wellbeing of a young person, please call: Mental Health Line 1800 011 511; Lifeline on 13 11 14; or Kids Helpline on 1800 55 1800. In an emergency, contact 000 immediately. 

HOW TO REFER:

Self-Referral

Young people are encouraged to make contact with the headspace Bega service directly. Young people in Eden, Cooma and Narooma can access our centralised intake via the Bega hub or drop in and see a Youth Care Coordinator in their town for assistance to link in with our intake worker over the phone.  

By phone/email

Young people can call 1800 959 844 within office hours or email info@headspacebega.org.au and a worker will contact the young person to complete a referral.

Drop in

Young people can call into headspace Bega between 9am and 5pm, Monday- Friday or at one of our outreach locations between 9am and 5pm Tuesday-Thursday. Staff will endeavour to see the young person the same day or will assist them with a referral and an appointment will be made as soon as possible.

Professional Referral- Service Providers

GP’s, Allied Health Professionals, community-based agencies and educational institutions can all refer young people to headspace Bega using the Service Providers Referral Form. General Practitioners should include a mental health care plan (if appropriate) for the young person and attach this to the headspace Bega referral form.

Referral-Form-Service-Providers-Final.pdf

Family Referral

Families, carers or friends can refer a young person to headspace Bega. Once receipt of referral has been confirmed, a worker will contact the young person to make an appointment. Families, parents or carers who have a young person engaged with headspace Bega can also access our centre to discuss service provision

 

Headspace Wollongong, Nowra, Bega and Goulburn now offer telehealth sessions via a special platform called “Attend Anywhere”. We think it gives you the experience most like your normal face-to-face sessions with a clinician. It’s encryption levels mean your conversations stay private, and it allows you to wait in a “waiting room”, under the supervision of our admin team, until your clinician is ready to see you.

 

WHAT DO I NEED?

  • A good connection to the internet 
    If you can watch a video online (e.g. YouTube) you can make a video call
  • One of these:

Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone

Safari web browser on an Apple iMac, MacBook, iPad or iPhone

  • Web-camera, speakers, and microphone already built into laptops or mobile devices

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you.

An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.

 

PRIVACY

You have your own private video room that only authorised clinicians can enter. Video calls are secure; your privacy is protected.

Your telehealth service will not be recorded by us. We ask you to also agree not to make recordings of our sessions and not to use materials from our sessions elsewhere. If you need further information on how to protect your privacy when using technology, see the booklet “Protecting Yourself Online: what everyone needs to know

 

WHAT IF I HAVE QUESTIONS?

 

Your clinician is available to answer all your questions and answer any concerns. Together, you will work out a plan that best suits you. If you wish to speak to someone else about your experience, please call your local headspace centre and ask to speak to the centre manager.

 

 

HOW DO I USE ATTEND ANYWHERE?

 

  • Go to https://www.gph.org.au/video   a little before the prearranged time for your appointment and select the headspace waiting room (red armchair logo).
  • On this web page, click Start video call button and follow the instructions
  • Wait in your own private video room
  • Your clinician sees you arrive in the waiting area and joins you in your video room when they are ready

If you would like to know more, here’s a short video: https://youtu.be/o-64JK4nLuE

 

WHAT IF MY CONNECTION DROPS OUT? 

 

  • If you lose connection, firstly, wait 30 seconds and try to reconnect using the Refresh button.

 

  • If your video link drops out, or if you intentionally disconnect the videoconference, or leave the room where the videoconference hardware is set up, we will immediately contact you via your nominated contact number. If we cannot contact you, then we will activate your Contingency Plan.

 

What is my Contingency Plan?

At your first session, you and your clinician will work out a telehealth safety plan. This will be reviewed at the beginning of each session. Your plan will include nominated emergency contacts and/or local and emergency services.     

 

HOW DO I PREPARE FOR MY SESSION?

 

It can be easy to think of your Telehealth session as a less formal “catch-up” and think it doesn’t need much preparation. To get the best from your session, try to:

 

1)      Find a quiet space. Put away your pets, find a room where you think you won’t be overheard. Try using headphones with an in-built microphones, if you can. Most mobile phones come with these.

2)      Bring a notepad and pen. Your clinician won’t be able to give you a piece of paper to take home with you so you might need to jot some things down.

3)      Have your phone close to you but turn it onto silent and close your email programs. It is important that your clinician can call you, if something should happen to your Telehealth connection, but it’s also important to try to minimise distractions.

4)      Give yourself permission to focus. In these busy times there are lots of things calling for our attention. Give yourself permission to be fully present with your clinician for your session.

5)      Your telehealth session with your clinican will not take any longer than an in-person session at our centre would, except you don’t have to spend time travelling to us.