Connect with a clinician 1-on-1

Talk about what’s on your mind, get information about what help is available, treatment options and how you can build new coping skills.

What to expect

The goal of the eheadspace service is to help you reduce stress and feel empowered to make healthy decisions. You may be asked questions about your safety, emotions and thoughts, how you’ve been feeling recently, and other questions about your supports, hobbies and interests.

eheadspace clinicians will always attempt to greet you with as little wait time as possible. We provide over 6500 sessions each month which means demand can be high and there may be a wait to connect with an eheadspace clinician.

We try very hard to answer every chat that comes through, without sacrificing the quality of the service we’re providing to current visitors.

 When are we busy?

The interactive graph below shows times of day and days of the week that are typically busier. Wait times can be up to 40 minutes of more when demand is high, but you can always continue to explore our Group Chats and our online resources while you wait.

Wednesday / Week

Sunday S
Monday M
Tuesday T
Wednesday W
Thursday T
Friday F
Saturday S
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 10pm
10pm - 1am

Tips to get the most out of your chat

When you’re speaking with a clinician they will let you know roughly how much time you will have to chat with each other, time goes quickly so it’s good to follow these tips:

 

  • Use a strong internet or phone connection to minimise disruptions
  • Stay focused on the chat and respond promptly
  • Avoid multitasking
  • If you need to step away from the chat or phone, let us know or end the chat and come back when you have more time.

Ways to connect

Call us
Calling is the fastest way to connect with a clinician.
1800 650 890
Chat online
Use our messenger app to chat live with a clinician
Chat online
Send an email
Email a clinician
Send an email

I felt like I couldn’t really talk to anyone. I didn’t trust people and found it very hard to ask for help but eheadspace made it easy, and they made me feel comfortable and heard

Want to chat in a group?

If you’re not sure you’re ready to talk to someone directly, a group chat session is your opportunity to speak anonymously online to our mental health professionals and hear from people like you about a certain topic.

Learn more